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If you have run ROES before on the system and it is suddenly failing with an Invocation Exception error, after clearing out Temporary Internet Files in the steps above, remove the ROES application from Java Web Start to ensure a fresh download and install. Troubleshooting (MAC) Q: I'm experiencing sending errors using ROES on my Mac system. A: The progress bar doesn't move, or ROES says 'Waiting ' or 'Send Erred Waiting to Retry' when attempting to upload and order. We have found the failure has been due to a malware program. Seems malware is redirecting/trying to redirect uploads. Our desktop applications (BRI ROES, Cascade and SEP) are built to save you time when you order. To download the correct software, click on a category: Albums & Books, Cards, Prints (Acrylic, Canvas, Metal, Photographic, Wood) & Everything Else, and Sports. Download WHCC ROES 9.0.5 for Mac from our software library for free. The current setup file available for download requires 427 KB of hard disk space. The actual developer of this free software for Mac is Markus Hahn. WHCC ROES for Mac lies within Lifestyle Tools, more precisely Shopping.
Our Best Ordering Recommendations
We highly encourage using ROES for optimal ordering with WHCC. This cross-platform application is easy to install and will automatically update with any new products or services we add. We also offer alternative solutions for very specific ordering needs.
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- ROES
- Online
- FTP
ROES is simple to use. Just select a folder of images you want to use, pick a product to order, and drag in your image into the middle of the product. Watch the video to learn how to use ROES.
Features
- Compatible with Mac or Windows
- Access to the full line of WHCC products and services
- WHCC pricing is available in the app
- Free for WHCC clients
Online ordering is available for 5x7' Flat Cards. Over 200 free pre-designed card templates are at your fingertips, including Foil Pressed Cards and boutique shape options.
Select a card design, drag and drop your images, make your customizations, and complete your order - all without leaving your browser.
Browse designs and start ordering online nowFeatures
- No software downloads necessary
- Search designs by category: Holiday, Wedding, Baby, Graduation
- 200+ pre-designed templates with customization options
- Proofing features to save your designs and share previews with clients
File-Transfer-Protocol is perfect for our clients who don't want any color correction but do want complete control over their files. Some of our products can only be accepted via FTP.
OSX FTP clients: Transmit | Fetch | CyberDuck
Windows FTP clients: FreeFTP | FileZilla | SmartFTP
Notes
- Only Photographic Prints, Proofbooks, Album Prints, Competition Prints, and Pick-A-Pack are available via FTP
- Color correction of files is NOT available with FTP
- Pick-A-Pack is only available via FTP
Mac OS X ISSUES
MacOS X 10.6 Startup Fails During ‘Loading catalog’
Starting with the release ofOS X 10.6, studios began reporting startup errors for ROES, primarily from labswith larger templates files that contained a lot of HTML encoded labels.Starting the Java console showed an out ofmemory condition occurring while reading in the templates file.
MacOS X 10.4 Panther Startup
Some OS X 10.4 systems tryingto run the newer version of ROES have displayed startup errors regarding Javaversions available.This is because thenewer ROES requires Java 1.5 and in many 10.4 systems Java 1.5, whileinstalled, is not the preferred Java set in the operating system.
To resolve this requiressetting Java 1.5 as the preferred Java in OS X.
Open a Finder window andchoose Applications.
Select the Utilities folderand then Java and open Java Preferences.app.
In the dialog window thatopens, it will list Java 1.4 above Java 1.5/J2SE 5.Click on the Java 5 designation and drag itjust above the Java 1.4 and release (do this for applets and applications).
The window should now showJava 1.5/J2SE 5 above Java 1.4.ClickOK/Save to exit the dialog and commit the changes.
Launch ROES as normal fromthe desktop shortcut or lab web site.
Mac OS 10.5.7Leopard Startup failure after OS X 10.5.7 Java update
On June 16, 2009 Appledeployed an update to OS X 10.5.7 for Java via Software Updates. This update,listed as Java Update 10.5.4, has performed some restructuring of the folderpath to Java Web Start, and fails to retain the file in its' expected path ofApplications - Utilities.For existingROES users, attempting to launch a ROES shortcut results in the icon bouncingon the dock and nothing else occurring. For new users, in most casesthe launch.jnlp file that begins the ROES install isdisplayed in a text editor since the system is unable to open it with theexpected program.
To resolve these startuperrors, open a Finder window on the system. Select the local hard drive (usually listed asMacintosh HD) and then choose System, then Library, then CoreServices.
To start ROES, open a webbrowser, go to the lab's web site and launch ROES from their link.During the startup process, 2 warning windowswill display - one to trust the application and another to allow itunrestricted access to the system. Click OK to both of these and ROES shouldopen as normal.
Shortcuts:
Core 2 Duo Systems:
Core Duo and Non-IntelMac: Shortcuts seem to be able to becreated but WILL NOT EXECUTE (the next Apple Java release, listed as Apple JavaUpdate 10.5.5, seems to resolve this and will be publicly available soon).You must run from the lab's ROES link ontheir web site or from their ROES listed in the Java Cache Viewer, accessedfrom Finder in Applications - Utilities and open Java Preferences.app.
OS XLeopard - Failed To Validate Certificate Error
A 'Failed to validatecertificate' error has shown up on 10.5 systems upgraded from 10.4,particularly on the Core 2 Duo systems that recently got Java 1.6 into Leopardvia Software Update.
To resolve these startuperrors, using Finder go into Java Preferences (open Finder, selectApplications, the Utilities folder, the Java folder, then open Java
The Java versions loaded willall be listed to the left, and what we have found is that J2SE 1.4.2, theoldest version, is listed first. Drag and drop the higher Java versionsso they display in descending order, starting with Java/J2SE 6 64 bit (ifpresent, otherwise just Java/J2SE 6), then J2SE 6, the 5.0, then 1.4.2. Oncearranged, click Save and ROES should open fine from the shortcut or lab weblink.
Mac OS X 10.5 Leopard Startup Error'Illegal Argument Exception'
The Leopard OS andJava updates to it have caused an Illegal Argument Exception error to come upat startup on systems that have run the program before.
Mac OS X 10.5 Leopard Startup Error'Illegal Argument Exception'
The Leopard OS andJava updates to it have caused an Illegal Argument Exception error to come upat startup on systems that have run the program before.
The common denominator seemsto be the moving of the desktop icon to the dock or into an Applications folderfrom the desktop. The safest steps to resolve this are to clear theTemporary Internet Files from Java and delete the shortcuts from the dock orApplications folder to get everything cleared. To clear the JavaTemporary Internet Files, open Finder and go to Applications - Utilities – Javaand open Java Preferences.app.At the bottom of the first tab there will beeither a Delete Files button (click and click OK through to clear theapplications/applets) or a Settings button (click Settings then Delete Files inthe new window).
Apple 10.4 Launch Issues
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Applereleased a Java update for the OS X 10.4 operating system thismorning. After performing the update desktop or application shortcutsfailed to successfully launch the ROES client. In our testing no errormessages were received, just a couple of bounces of the application iconin the dock followed by zero activity.
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MAC OS
We have hadseveral reports of startup issues with MAC OS X 10.5 Leopard that came out lastFriday. Apple integrated a later version of Java 1.5, the same base Javathat was in 10.4, into Leopard.
We issuedan update for the ROES Client when Leopard first becameavailable for a few minor appearance and function issues we found, howeverthe program is working fine from what we have seen. Our testinginvolved a fresh install of the OS from the retail DVD, an upgrade from 10.4using the Apple Developer release via download, and an upgrade from 10.4 usingthe retail DVD.
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The freshinstall to a clean disk ROES works fine as each initial attempt was a freshstartup from a web link. We have uncovered an issue with the upgradeinstalls when using the shortcuts from 10.4. It appears that thesaved desktop shortcuts do not appear to be linked properly to the older Javacache from 10.4, and clicking them does not start anything. However,we were able to start ROES using the Java cache window, where thelaunch of the saved application was treated as a fresh start - downloading theROES files and then running as normal. This can be foundby going into Finder, selecting Applications, then Utilities, then Java,and opening the Java Web Start app.
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Using theJava Web Start to launch ROES appeared to re-link the Java cache, as theold shortcuts worked again after the application had been run oncefrom the cache window. We will continue to test the ROES Client inOS X 10.5 to look for any other issues.
The ROES Retailapplet and ROES Stand Alone Server also are working as expected, for the ROESStand Alone Server the same method of startup (using Java Web Start) isadvised, with the saved shortcut from 10.4 responding again afterthe initial launch from the application cache.
We have notencountered any OS-level errors like a few reports have mentioned, where thestartup fails and generates a report that can be sent to Apple. Ifthese should still occur launching from Java Web Start, we advise theusers to re-install the 10.5 upgrade, as something is failing at the operatingsystem level that shouldn't.